Get a Free Plumbing Quote

The phone quote and the ballpark range we give you over text or email are free. There is no charge for the callback, no charge for asking us what something should cost, and no obligation to book. If your job needs an on-site look before we can quote firmly (most water heater swaps, anything inside a wall, sewer or main-line work), we book a $120 in-person assessment. That $120 is applied to the bill if you proceed with us. If you decide to use a different plumber, you keep the written assessment and we keep the $120 for the visit. Small predictable jobs (faucet swap, simple fill-valve, dishwasher hookup with clear photos) we quote firmly from the form without the assessment fee.

Inside 4 working hours during business hours, usually faster. Forms submitted Monday through Friday between 8 AM and 4 PM get a callback the same business day. After 4 PM and weekend submissions go on the next-morning callback list. Sunday submissions get called first thing Monday. If your issue is genuinely active (water spreading, no hot water, sewage backing up), do not use the form. Call the number on the right so we hear you within the hour.

Photos work for predictable swap-out work where the access route is clear: kitchen faucet replacement, toilet replacement, bathroom fill-valve, simple shut-off valve replacements, dishwasher hookup. Send 3 to 5 photos with at least one wide shot and one close-up of the supply lines. For anything in a wall, anything tied to the water heater, the main shutoff, the panel for hot water, sewer cleanouts, or pressure issues, we need to be there. The 30 minutes on-site usually saves both of us money because we catch the corroded shut-off or the wrong-size connector before quoting.

For interior plumbing yes. We need someone over 18 to confirm the diagnosis, approve the written quote before any paid work, and walk through the finished result. For outdoor-only work (exterior hose-bib repair, backflow inspection, sewer cleanouts from a driveway access) we can sometimes work without anyone home if you leave the side gate unlocked and pre-authorize a maximum spend by text. Tell us at booking and we will confirm whether your specific job qualifies.

The written on-site quote is the price you sign and the price you pay, unless we hit something hidden behind a wall or under a slab that no one could have known about (corroded joint behind the drywall, secondary leak upstream of the visible one, a different pipe material than expected). In that case we stop, show you the photo, and give you a written change-order before continuing. You can also say no and we put the job back the way we found it minus the broken part. We do not run up surprise charges and we do not start paid work without your written approval.

Yes, that is the whole point of the callback. We give you typical Kamloops-area ranges for common jobs over the phone. Faucet replacement runs $200 to $400. A 40 to 60 gallon water heater swap runs $1,400 to $2,400 installed. Drain cleaning with a hand snake runs $180 to $350. Tankless conversion runs $3,500 to $5,500 depending on venting. If our range is well above what you have heard from a neighbour or another plumber, we will explain the spread and let you compare. No high-pressure pitch, no booking-or-else.

Yes. Most homeowners get 2 to 3 quotes on jobs over $1,500, and we expect that on water heater swaps, sewer line work, and bathroom renovations. The $120 assessment fee covers the truck-roll and the time we spend documenting the job. You take the written assessment with you, compare apples to apples (a lot of phone quotes leave out the venting upgrade or the permit), and pick whoever you trust. If you pick us, the $120 comes off the final invoice. If you pick another plumber, you still got an honest written breakdown for $120, which usually beats getting talked into the wrong job by the cheapest bidder.

Five things move the needle. (1) Specific neighbourhood so we know the travel time. (2) Age of the home (helps us guess the pipe material: galvanized in 1950s North Kamloops and Brocklehurst homes, copper in 1970s to 1990s builds across Sahali and Westsyde, PEX in newer Juniper Ridge and Sun Rivers builds). (3) Brand and approximate age of the fixture or appliance involved (the make of your water heater, the brand on your faucet handle). (4) What you have already tried (turned off the supply, plunged it, reset the breaker). (5) A photo or two attached after we connect. A form with all five gets a firmer ballpark on the callback. A form with none of them still gets a callback; we just ask more questions.