Contact Kamloops BC Plumber

Five things make the callback faster: your name, the property address with a cross street, a one-line description of the problem, whether water is actively spreading or shut off, and a callback number. Mention "emergency" if it qualifies (burst pipe, sewage backing into the home, no water at all) and we move you to the top of the queue when we listen to the inbox at the next scheduled check.

Your address, a brief description of what is happening, when it started, and a window of time you can be home today. If you can describe what you have already tried (turned off the supply at the fixture, used a plunger, reset the breaker on the water heater), that saves us 10 minutes on the diagnostic. A short phone video of the leak or the panel is also useful if you can text it after we connect.

We can give you typical ranges for common jobs. A faucet replacement runs $200 to $400 most of the time. A standard 40 to 60 gallon water heater swap runs $1,400 to $2,400 installed depending on venting and shutoffs. Drain cleaning with a hand snake runs $180 to $350. We do not give firm fixed quotes over the phone for anything that requires looking at the actual fixture, the access route, or the existing plumbing, because what looks like a $200 job from a description sometimes opens up into a $1,500 job once the wall is open.

For most residential calls, yes. We need someone on-site to confirm the diagnosis, approve the written quote before we start, and walk through the finished work at the end. For outdoor-only jobs (exterior hose-bib repair, outdoor backflow inspection, sewer cleanouts) we can sometimes work without anyone home if you leave a side-gate unlocked and pre-authorize a maximum spend by text. Tell us when you book and we will confirm whether your job qualifies.

The $120 service-call visit is still billed because the truck-roll and the diagnostic time were real. We will spend the remaining time investigating why it self-resolved (clog moved further down the line, thermostat reset itself, frozen section thawed) so you understand whether it is likely to recur. Honest call: a problem that fixes itself once usually comes back, often worse. We will tell you whether to ignore it or get ahead of it.

For small, predictable work (toilet fill-valve swap, kitchen faucet replacement when you supply the new fixture, basic dishwasher hookup) we can quote firmly from clear photos and a few measurements. For anything involving the main water service, sewer line, water heater replacement, in-wall pipework, or major fixture moves, we need to see it. The reason is access. A water heater swap in a finished basement closet with a 30-inch door is a different job than the same unit in an open utility room. Pricing that without seeing the space leaves both of us guessing.

For residential work, payment is due when the job is complete and you have signed off on the walk-through. We accept Interac e-transfer (preferred, no fees), debit, all major credit cards, and cheque. For commercial accounts and any job over $1,500, we can invoice with net-15 terms once we have your business details on file. We never ask for cash payment up front before the work is quoted in writing.

We do not drill new wells, install new septic tank systems, or take on large commercial sewer-main replacement projects over a certain scope. We also do not do new-construction rough-in on multi-unit residential or commercial builds. For those, we refer to specialists in the Thompson region. If you are not sure whether your job is in our scope, call and describe it. If it is outside what we do, we will tell you and point you to someone local who handles that specific work.